Customer experience management (AI)

Course curriculum

1. Intro
1. Why focus on customer experience
1. Characteristics of the customer experience
1. Strategic planning of customer experience
1. Operational developement of customer experience
1. Measuring customer experience
1. Why focus on customer experience
2. Characteristics of the customer experience
3. Strategic planning of customer experience
4. Operational developement of customer experience
5. Measuring customer experience

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